1st Class Concierge

The New York City business provides concierge delivery for stores and other clients. Agreements and pickup requirements existed, but execution depended on the owner coordinating messages and phone calls. The system needed to serve clients, dispatchers, and drivers with different information and tasks.

The service coordinated food and product pickups through texts, emails, and phone calls. Clients sent requests through those channels, and the owner called or messaged drivers with assignments and addresses.

The goal: centralize requests and client requirements, coordinate drivers, and make delivery activity easier to track.

I served as Solutions Architect and AI Solutions Architect, working directly with the owner on business needs, the solution plan, and priorities. I structured the work with my engineers and kept the owner involved through regular progress updates and delivered outputs.

A client opens the portal and submits a pickup request. The request is logged and dispatched with product details, pickup location, and destination. The driver accesses the assignment on mobile, receives directions, and shares location through GPS. The operations team can see movement and timing, helping it organize the service and follow delivery progress.

Different experiences for dispatchers, drivers, store owners, organization administrators, and a platform administrator. Maps and queues support dispatch; focused controls support drivers. Gold and near-black branding reflects the concierge service identity.

The platform includes email or API intake and proof of delivery. Supabase Postgres row-level security separates organizations and roles. Integrated services cover maps, billing, email intake, and driver background checks.

I worked directly with the owner to translate a message-driven service into a connected operational workflow. The value shows across the whole delivery journey: the request has a record, the driver has an assignment, and the business has location visibility.

The system has launched and is used by the client. Requests, driver assignments, and location visibility now sit within a connected workflow, reducing dependence on scattered communications.